Problem Statement: iRhythm Technologies relies on reverse logistics for ZIO, their single-use ambulatory cardiac monitoring system. Slower than expected transit times became an issue, as doctors and patients eagerly awaited test results. The company expected to add at least one new intake facility to improve transit times.

Problem Statement: During the George W. Bush administration, Congress passed a law requiring USPS to gather data and track average delivery times, and to create incentives for the mailing industry to either invest more work-share or pay additional fees to maintain USPS cash flow…

Problem Statement: Canada Post Corporation (CPC) sought a digital strategy for a new Mail Visibility and digital marketing platform. The new program would need to help CPC’s commercial customers reach their customers in new ways with targeted marketing and allow for future digital product offerings. The system needed to capture and communicate scanning data in real time and integrate the new digital marketing platform with existing structures. Due to the critical nature of mail delivery, there could be no interruption in service to CPC customers during the rollout of the program, so interdependencies and risks needed to be managed upfront.