1. Secure & Anonymous Addresses
Problem Statement: With the US population more mobile than ever, the cost to update address changes at USPS cost more than $5 billion per year. The postal service needed a solution that would cut the cost of updating address data while staying in compliance with PII regulations.
Solution: Assurety designed a new scheme for intelligent Virtual Digital Addresses that is tied to current addresses of home and business addresses, social media handles and other identifying data that stay constant despite the physical location of the postal customer. USPS creates, manages and maintains VDAs, providing an additional revenue opportunity for USPS while remaining compliant with PII regulations.
Services from Assurety: Sr. Subject Matter Expertise (SME), System Design and Development, QA, Data Science, Program Management, Program Communications (External and Internal) Ideation.
Technology: IBM WebSphere, MicroStrategy, Python, Oracle
Client: USPS Digital Product Innovations under Marketing
2. Parcel Products Development Decision Support
Problem Statement: USPS constantly updates their parcel product offerings, but did not have a way to clearly identify which products and services were the most profitable, and what new products would be well-received by customers. The old system caused negative and confusing customer experiences and was also expensive to maintain.
Solution: Assurety created a real-time performance Analytics Reporting Engine to help postal executives determine which products and services to add, remove and merge. The system cut costs and increased revenue, and had a positive effect on the customer experience.
Services from Assurety: Sr. Subject Matter Expertise (SME), Reporting, Analytics Engine Development and Management, Program Management, Customer Experience.
Technology: Oracle, Tableau, Data warehousing
Client – USPS Shipping Products
3. Service Improvement Strategy Roadmap for eCommerce
Problem Statement: Morocco Post sought to become the eCommerce hub for West Africa. They required an expert consulting partner to assess their existing facilities and workflows, and to determine the needs of the other countries the new eCommerce hub would ultimately serve.
As parcel volumes and international mail in the area continues to grow, Morocco Post needed an audit and guidance from an expert consultant that could position it to become Western Africa’s hub for eCommerce. There was a need to redesign sortation facilities, sortation operations and workflow. New technologies were needed to increase efficiency and automation.
Solution: Assurety analyzed Morocco Post’s existing sortation facilities and workflows and identified areas that required attention. The plan redesigned both their physical and digital operations to achieve more automation and efficiencies. Assurety’s report focused on four scopes of work: driving PNC operational excellence, volume and capacity optimization, organizational review and physical redesign of existing facilities to improve speed and reduce labor costs.
Services from Assurety: Consulting, Roadmap, Subject Matter Expertise (SME), Operations Assessment, Plant Redesign.
Technology: Hardware Sortation (NPI), Tableau, existing software
Client: Post Morocco – Barid Al-Maghrib
